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Results from the 2012 Reid Real Estate Rental Property Owner Survey
Each year we run a survey to our rental property owners in a bid to constantly manage our performance and look for areas of improvement. This year one third of our owners took valuable time out of their day to respond. We are very proud of our results and grateful for the feedback our clients gave.
|Owner Survey Questionnaire Category ||Overall Result out of 5 (1= poor, 5 = Excellent)|
|Overall Performance ||4.77|
|Vacancy Control||4.83 |
|Tennant Selection||4.77 |
|Management of Maintenance and Repairs||4.61 |
|Responsiveness to queries||4.71 |
|Reid Real Estate Communication||4.81 |
What People are Saying About Us
Bernardo & Micky
We've been with Reid Real Estate ever since we bought our investment property 6 years ago. In fact, we bought this property through them as well. No matter what service we required - buying, renting, maintenance - the service has always been excellent. We feel they do care for us.
We have had Reid Real Estate manage our investment rental property for 10 years. Throughout this time there have been many tenant changes, as you would imagine, and in total we have experienced less than one month of vacancy. Reid Real Estate are hands on, they meet me face to face when we need to, they go the extra mile for their clients and do it all in a no fuss, organised way. We often say that we were fortunate to have been recommended to go to them in the first place so many years ago. Putting it simply...I wouldn't change to another company to manage our property.
Robert & Lyn
We have now been with Reid Real Estate Managing our property for a number of years. We have found their service to be first class, having experienced many property managers over the years, Reid Real Estate stand out as the best management service we have ever had. Very efficient, tenants are well screened and property well maintained and managed.
Greg & Sue.
Karen manages two Brisbane properties for us and I guess the ultimate evidence of satisfaction is we recommended Reid RE to one of our son and his wife.
Mal and Christina
We have two rental properties managed by Karen Reid and have been most impressed with all tenants she has selected over the years. With work, being professionals and having to move interstate from time to time, being tenants occasionally has been a fact of life for us. Having had recent experiences as tenants in Brisbane and elsewhere, having a property manager such as Karen would no doubt have made life as a tenant so much more enjoyable. Karen, thank you for looking after both our properties and our tenants as you have and do.
I have had investment properties for the past 25 years. Reid Real Estate has provided ongoing top service for myself and tenants.
Ashley and Cheryl
We have used Reid real estate since February 2008 and have nothing but praise for the service received. We have never been without a tenant or had any other issues.
I find that Karen is very professional in dealing with Real Estate rentals , easy to deal with and look after my property like her own. I can't find any suggestion to improve her service as every aspect of the service is excellent
Thank You for looking after my property
Karen, I am very happy with the way you manage my rental property. Your work is professional, organised and efficient which means that everything runs smoothly and the property is well-tenanted and in good order. This gives me great peace of mind.
My property has been well serviced by Reid Real Estate . The staff are entirely reliable and ready to accommodate your questions and deal with any problems that may arise. I would certainly recommend them to those who want a trust worthy agent to manage their property.
Andrew & Allison
The team at Reid Real Estate expertly manage 2 properties for us in Brisbane. We reside in Central Qld and have the utmost confidence and satisfaction that Reid Real Estate will hold our best interests at heart.
I am really impressed with the thorough nature of Karen. She has a no nonsense, mature approach to the tenancy and its management.
In chatting with other Australian parents at school, from time to time, renting out of family homes comes up. It seems that I'm the only one that is satisfied with my property manager. We deliberately chose a local manager, running their own business, having ourselves been unimpressed by a larger property management company when renting a few years back. Karen advised us on how to put our family home on the property market while we are overseas. We have been very happy with the tenant who is still there and looks after our property well. It is through Karen that we have the right tenant, and all maintenance issues have been dealt with properly and on time.
We have been extremely happy with the smooth transition as we moved over from another Agent. The service and communication have been faultless.
Graeme and Chris
I have been using Reid Real Estate for all real estate needs since they opened up in Ashgrove. Always excellent service and professional outcomes. I have recommended Reid Real estate to a number of friends and family in regard to their rental properties.
Karen Reid and the team have looked after our rental property for some years and we would highly recommend them - they have proven to be professional and reliable at all times.
Your professional advice and support in renovating the flat was excellent, and deeply appreciated. Thank you also for your support to in achieving a very high rental return and for providing posted statements when requested. Your all-round helpfulness is fantastic. I also enjoy your friendly approach and greatly admire your refurbished office.
Having lived in over half a dozen countries in the last 5 years one of the continual difficulties has been dealing with real estate agents. However, it is with great pleasure that I can relate some very positive experiences with Karen and her team at Reid Real Estate! Polite, easy going, quick to respond, immediately actioning requests and extremely understanding of one's situation! I absolutely recommend both tenants and owners to use their great service.
I am so pleased that I came to you when I decided to sell my home. I couldn't fault one thing with your very professional service and I certainly would recommend your company.
David & Marion Anderson
Thank you Karen, for the very friendly and professional way you conducted the marketing of our house. It was a surprisingly painless experience for us, due largely to your experience, attitude and professionalism. Your efforts were very much appreciated.
Sorry, nothing is perfect, but you are very close. Your professional & friendly approach is why I chose you, over all of the other agents who had also contacted me. I wish you well in your business and thank you for your service.
Chris & Therese Mitchell
The entire team was very professional, friendly, accommodating and patient with us. Nothing seemed to be a problem and everything was done with a smile.
Ron & Annelle Batterham
We believe Reid Real Estate conducted the recent sale of our property in a thoroughly professional manner. Your presentation & knowledge of the property was exceptional and consequently you received an excellent result. Your honesty was also greatly appreciated, thanks for a great result.
Geoff & Lena Morgan
The professional manner in which you handled the recent purchase of our townhouse gave us the confidence that the contractual arrangements would progress smoothly. You are to be congratulated for the friendly and helpful manner in which you approached us. Your emphasis on keeping us informed was greatly appreciated.
Margaret Russell & Barbara Eide
My sister & I felt very comfortable with each conversation and meeting we had with you. You handled every aspect of the sale of our family home with respect.
Dorothy Livett & Geoff Webb
I would like to compliment Reid Real Estate for a very successful business. They were not pushy or ostentatious and they were able to talk about other things besides real estate, as well as knowing the area very well.
Adrian & Anna Clark
You were absolutely fantastic! Your experience is evident in your approach and results.
Ross & Belinda Thompson
Thank you for helping to make the purchase of our first home stress-free. We found Karen and staff to be helpful and patient.
Brent Mills & Victoria Webb
It was refreshing to deal with a real estate agent who was professional and efficient. Thank you for making our move so quick and trouble-free.
Jan & Anna Kwak
I really appreciate the no-nonsense business-like approach Karen took with us. No aggressive salesmanship, no fast talking, just honesty and integrity.
Thanks for a stress-free and straight forward process. It’s nice not to have to wonder whether things are on track – level of communication was great.
Richard Dobson & Tanya Fisk
Karen was the best type of salesperson; informative, respectful and non-aggressive. A rare find in Real Estate today.
Noel & Val Coysh
It was very easy to deal with you both, and we appreciated the way you treated us, particularly being purchasers.
Belinda & Jason Burman
We liked your calm and “non-salesman-like” approach. Overall, we felt we received the kind of good, old-fashioned, considerate service we didn’t think existed anymore – thank you!
Jason O’Brien & Maurgan Farr
We were very happy with the quality of the marketing material prepared by Reid Real Estate. We were very pleased with the quick sale of our property.
Sarkis & Julie Gemayel
Thankyou for all your help. Your service was first class, A+++.
Karen Ognibene & Craig Lockhart
We appreciate your persistent negotiations and thank you for taking us seriously as purchasers from day one. Thanks for everything!
Robert & Trudi Granger
We were very happy with the outcome and would recommend Reid Real Estate to any of our friends interested in buying or selling. Thanks, Karen & Karen.
Chris & Bill Hogg
Thank you again for the calm, professional and forthright manner in which you have managed the sale of our town house. Being so far away in Perth was not the problem I was expecting it might be. I suspect it has involved much more work on your part, yet you did not make us feel it was ever too much trouble. All in all you have made selling our home a positive experience instead of the trauma we have generally experienced in the past. Very much appreciated.
Simon and Ruchelle Erratt
Selling your house is up there with the death of a loved one and marriage so they say. This being so, having Karen as an ally through difficult times is a must. The sale of our home was an interesting time for us all. Karen and her staff always maintained a high level of communication with us along the way dealing with everything smoothly and in a thoroughly professional manner. We will have absolutely no hesitation in recommending Reid Real Estate to friends in the future.
Margaret & David Dennis
Thank you, it was a long stressful process but you re-assured us every step of the way. You were confident, positive, realistic and honest. Your professionalism and work ethic is to be congratulated. We wish you every success in the future and would recommend Reid Real Estate without a doubt.
David & Jeannie Leggett
Thanks Tony and Karen for such a successful outcome. We found the whole process to be smooth and unobtrusive, whilst being well-informed. (I also liked your sign- it felt good to have a tasteful sign on the front path)! Hope that all goes well for you.
Lyn Stokes & Peter Mendham
The personal touch of Tony & Karen Reid was much appreciated. We’re so glad that we didn’t list with a bigger agency.
Alex & Cath Smith
After inviting all agencies in The Gap to sell our home, Karen was the only agent that truly acts for the vendor and their interests. She tells the truth as she sees it and is very professional. She is the best agent in Brisbane by far.
I was very surprised that even though Karen Reid’s primary representation was for the vendor she was clearly such a good representative for me – the buyer. I am very impressed
Karen is professional and attentive at all times. She was always available when we needed to talk with her and she had an excellent knowledge of the area and she role as an agent.
Karen was always prompt and very professional in all her dealings with us during the sale of our property – I would not hesitate to recommend her.
Very knowledgeable of the suburb, modern attitude and extremely professional, would definitely do business again.
I was impressed by the speed and ease at which the property sold. Also by the lack of nuisance or “pressure” calls and appreciated having my needs taken into account with regards to appointments.
Ian & Lana Andrew
Tony and Karen exceeded our expectations in customer service. It was a real pleasure in dealing with them. We were kept informed at all times and they did everything that they said they would. The internet listing is better than I could have imagined. Thanks again Tony & Karen, Ian and I both believe that we got a fantastic price due to your care and attention.
Mr & Mrs Martin
Karen and team did an excellent job and we would certainly recommend her as she went out of her way to help us.
Joe & Janet Ribeiro
Always available on the phone – messages always answered. Requests attended to immediately.
Karen Reid provided professional advice, possessed a motivated yet considerate manner and together with Karen and other staff, conducted an efficient service.
Mr & Mrs Williams
Karen Reid acted in a highly professional and friendly manner, striving to negotiate a favourable outcome for both seller and buyer.
Thank you again for your excellent service. I appreciated you always keeping us informed, even when we had to move to Adelaide.
Celia & Sean Farnan
Karen Reid provided us with confidence in her knowledge of the local market and her professionalism in service and communication, as well as her knowledge and application of market behaviours.
Karen was very professional and helpful. Very good web page with up-to-date information.
Karen Reid was professional and fair in all negotiations. She assisted to make the purchasing process run smoothly and soundly to settlement.